AA Boosts Revenues, Breaks Quarterly Profit Record – Business Travel News


Reuters

AA Boosts Revenues, Breaks Quarterly Profit Record
Business Travel News
Besides Venezuela, where American significantly cut capacity beginning this month, Argentina is weak as is Brazil, in light of diverted business and leisure travel during the FIFA World Cup, he said. American's load factor in Latin America dropped by 4 ...
American Airlines posts record $864M profit in Q2Dallas Business Journal (blog)

all 210 news articles »

Ranking Hotels by Whether the Wi-Fi Actually Works

Hotelwifi
Feed-twFeed-fb

Some business travelers may choose their hotels based on promises of free Internet connections, but that's practically useless when the service is spotty and the bandwidth is limited. There's nothing quite like the frustration of faulty Wi-Fi when you just need to get online quickly to upload files or Skype into a meeting (or even just stream a TV show).

A new website called Hotel Wi-Fi Test does exactly what its name promises — it tests the speeds of hotels in key markets (New York, San Francisco, Las Vegas, London, Singapore, Bangkok, Amsterdam and Hong Kong), so you can decide whether or not to stay there. There's also a real-time feature that lets you determine how well the Internet is working at the hotel you're currently in Read more...

More about Travel, Wi Fi, Hotels, Tech, and Mobile

Guest Post: The mobile booking funnel is coming of age

A major shift is occurring among travel marketers as brands are moving beyond asking “How can we increase the rate at which mobile users book a reservation” to also consider “How can we use mobile to create a more compelling experience for our customers?”

Essential Travel parent fined after ‘staggering lapse’ led to data breach

Online services provider Think W3, the parent of Essential Travel, has been fined £150,000 for a breach of data security.

New adaptive search tech to be showcased by Egencia

The corporate travel arm of Expedia Egencia is poised to unveil new adaptive search technology at next week’s GBTA Convention in Los Angeles.

Thomas Cook India strikes partnership with online travel community HolidaysIQ

Thomas Cook India and HolidayIQ.com, an online Indian travel community, have entered into a strategic partnership.

Public support grows for airport expansion – Buying Business Travel


Public support grows for airport expansion
Buying Business Travel
Public support for airport expansion in the south east of England is increasing, according to a government report. The 'Public experiences of and attitudes towards air travel' study shows that people living near Heathrow, Gatwick, Luton, London City ...

and more »

Public support grows for airport expansion

Public support for airport expansion in the south east of England is increasing, according to a government report.

The ‘Public experiences of and attitudes towards air travel’ study shows that people living near Heathrow, Gatwick, Luton, London City and Stansted are more likely to be in favour of expansion at their local airport than they were in 2010.

Almost half (47%) of respondents said they were “in favour” or “strongly in favour” of the expansion of their nearest airport compared to just 20% against.

This is an increase in support for local expansion relative to the 2010 survey, which saw 41% in favour and 25% against.

The government polled 1,038 members of the public in March 2014.

CEO of Heathrow, John Holland-Kaye said: ‘This independent study confirms that support for airport expansion is growing. More people understand the benefits of a third runway to local communities including the creation of 50,000 more jobs, improved public transport and thriving local businesses.”

Read an analysis of Davies commission’s interim report of UK airports

Mystery buyer: GDSs ‘in danger of being left behind’

1

As new industry changes come into play such as IATA’s NDC, our anonymous travel buyer feels GDSs must up their game or get left behind.  

The world is constantly changing, and travel is becoming more complex with different rate types, policies, content, data capture, billing mechanisms, buying power – all the things that form part of the usual corporate travel programme. And GDSs are still a valuable tool in managing these challenges.

But with the new IATA NDC standards and the ease of XML integrations into work flows, GDSs face potential new competition, and I fear they are in danger of being left behind unless they open up a greater dialogue with their corporate partners: the corporate buyer and the TMC.

All too often it feels like they don’t truly understand the needs of their customers, so their practices can feel frustrating, inflexible and out of touch.

Here are some examples of where I see disparity between what we need and what is currently available to us:

  • Hotel content continues to be a challenge, especially with smaller, non-chain properties or those who don’t see an economic benefit in working with a GDS. We have worked with our TMC to find a solution to this, but still have to put the booking information through the GDS in order to be able to provide the traveller with a full itinerary, and also for traveller tracking purposes and emergency/out of hours support. The GDS isn’t providing the content we want but we must then pay to bring the data back into the GDS where we need it.
  • We must have price parity – and make sure those airline promises about ensuring they will never be cheaper on their website are policed and maintained. Fare differentials undermine confidence in a programme, and it’s imperative that those airlines are brought to task when this happens through their contracts with the GDS. As buyers, we need to have the confidence we will not continually be bombarded with the usual cry; “I can find it cheaper on the net”.
  • And we also have challenges around our data as GDSs map everything to airports. So to look at room nights in areas outside London, I may have to run reports for Gatwick, Heathrow or Southampton, depending on how the hotel has loaded its rates. This means a lot of extra work to get in a good place to negotiate our hotel programme. GDSs need to look at this as a matter of urgency and work with hotels to ensure consistency in the loading of data. Perhaps we could also look to moving away from tying hotels to airports?
  • We are perhaps in the minority in having a dedicated IATA number rather than using our TMC’s, and this has raised some concerns with regard to our booking data. I found out that it is industry practice for GDSs to sell this data, admittedly without personal information attached. But it still means that other people can see what we as a company have spent at specific hotels. When the matter was raised with our GDS I found that there was no opt-out option on the selling of the data – although surprisingly you can opt out when it comes to flight data.

GDSs must stay ahead of the game and they will only do this by truly understanding the needs of the corporate and the TMC. I would encourage them to enter into a dialogue with corporate and TMCs to create a more customer focused, flexible offering that truly delivers in this fast-changing environment.

Heathrow warns on expansion plans as modest growth recorded

Heathrow airport has posted a steady increase in passenger traffic for the six months ending June 30, but warned expansion was needed if it was going to achieve significant growth and help boost the UK economy.

Around 35 million passengers travelled through Heathrow for the first six months of the year, an increase of 1.9 per cent from 2013, and operating profits grew to £380 million from £373 million.

Heathrow’s positive first six months was helped by the successful opening of Heathrow Terminal 2: The Queen’s Terminal in June.

Heathrow’s CEO John Holland-Kaye, said: “Heathrow has performed well over the last six months, with two consecutive quarters of record passenger satisfaction scores reflecting steady operational improvement.

“Terminal 2 successfully opened on time and on budget, marking the next step in the transformation of passenger service at the airport.

“My vision is to build on that record of continuous improvement, driving Heathrow to win the case for expansion and become one of the best airports in the world – an ambition which will give the UK a great springboard to continue to compete successfully in the global economy.”

The Davies Commission will put forward its proposal to the government on which airport should be awarded a third runway. The two main competitors are Heathrow and Gatwick.

Historic business travel exhibition pays tribute to ‘Trainspotter’ creator – ITCM


Historic business travel exhibition pays tribute to 'Trainspotter' creator
ITCM
Shepperton-based travel management company (TMC), Ian Allan Travel, celebrating its fiftieth year in business, and is one of Britain's oldest family-run corporate travel business, will celebrate by sharing an online exhibition of travel memorabilia ...

10 Weird Things That Happened During Obama’s Trip to L.A.

Obama
Feed-twFeed-fb

The POTUS loves a good scandal — the kind you can watch on primetime TV, that is.

President Barack Obama's fundraising tour for Democratic candidates this week included a trip to Los Angeles. The President is a friend to many Hollywood A-listers — so it's no surprise that the chief executive would make an appearance with some well-known celebrities in his travels.

While the President was ready to inspire his supporters at a Democratic National Committee fundraiser Wednesday night, he was also ready to entertain them with some interesting and downright strange remarks at the event. Read more...

More about Lists, Barack Obama, Obama, President, and Politics

Flying Still One of Safest Ways to Travel – NBCNews.com


NBCNews.com

Flying Still One of Safest Ways to Travel
NBCNews.com
For white-knuckle fliers, the air disasters in the past week alone are enough to make them swear off flying forever. More travelers have perished in plane crashes over the past week than did during all of 2013. Despite that, air travel remains one of ...
Air travel a leap of faith for passengersBusinessweek

all 160 news articles »

Starwood Hits Record Occupancy In North America, But Growth Lags In Key … – Business Travel News


Bidness Etc

Starwood Hits Record Occupancy In North America, But Growth Lags In Key ...
Business Travel News
Starwood Hotels & Resorts Worldwide expects strong business travel volume and moderately improving group demand to drive rate increases, although certain U.S. markets where the hotel company has its largest presence are growing at a slower pace.
Starwood boosts 2nd quarter profitsThe Advocate

all 47 news articles »

United’s Revenue Management Tweaks Paying Off – Business Travel News


United's Revenue Management Tweaks Paying Off
Business Travel News
United Airlines' efforts to improve revenue performance by adjusting its revenue management techniques appears to be delivering the desired results. The company for the second quarter reported nearly 4 percent year-over-year growth in passenger revenue ...

and more »